Industries and Clients

CTI and its sister companies have provided consulting services and training across a broad range of industries, including:

Aerospace

  • MRP II Policies, Procedures and Work Instructions
  • Documentation Standards, Product Documentation
  • Design and development of computer technical hardware
  • Development and documentation of monitoring tool

Clients: Contel Federal Systems, ITT Cannon USA, ITT Gilfillan, Teledyne Systems, Inc., Perkin Elmer, Inc., Logicon

Construction, Engineering and Industrials

  • Analysis and procedure development for Accounts Receivable system
  • Training materials for A/R system
  • Analysis and development of corporate policy and procedures for electronic distribution to approximately 50 sites

Clients: Fluor Daniels, Cal Mat Company, National Cement Company

Education

  • System upgrade documentation standards
  • Development, conversion and implementation of grant system tracking software
  • Training for 330+ on-campus departments for vendor purchasing (annual budget of $1.3 billion)

Clients: Los Angeles Community College, UCLA Finance Department Healthcare

Financial/Banking

  • Standards, modularization, structure and development of Windows Help system
  • End user documentation for application generation system (ATM machines)
  • Branch operations testing, training and implementation of integrated Systematics (retail banking software) system
  • Transaction services, accounting, major loans, documentation department documentation library development
  • Documentation: Branch Operations, Operations department documentation
  • Warroom analysis of new and current service products, Systematics system implementation
  • Corporate Accounting Systematics system testing, training and implementation

Clients: California Commerce Bank, Citicorp (TTI), Farwest Savings & Loan, Gibraltar Savings & Loan, California League of Savings and Loan Associations, Southern California Savings & Loan, Cedars Bank, Fidelity Federal Bank, Home Savings

Food Processing/Food Stores

  • Accounting system procedures manuals for purchasing, receiving, system master files
  • Developed framework and standards for the organization’s future documentation
  • Systems manuals and flow charts for point of sale system that coordinates activities of buyers, merchandisers, outside vendors and data entry personnel

Clients: Presto Foods, Inc., Food 4 Less/Alpha Beta Markets

Government

  • Warroom User Analysis of Network Systems

Client: County of Orange, Board of Supervisors and Hall of Administration

Hospital/Healthcare/Medical/Insurance

  • Systems analysis of Marketing Systems end-users for migration to new system
  • Systems flow development for Patient Care System
  • Procedures analysis, system design, testing and documentation for Health Appointment Scheduling system
  • Training of 250 nurses on four major computer systems for medical center opening
  • Standardization of Business Office Policies and Procedures manual
  • Training materials development for implementation of integrated system
  • Training manual development and production assistance 20 hospital functional areas
  • Corporate networking and telephony systems documentation
  • Call center scripts for clinical, IT and customer service
  • Warroom facilitation reviews

Clients: Blue Cross of California, Cedars-Sinai Medical Center, Kaiser Permanente Health Plan, Summit Health Care, Daniel Freeman Hospital, Kendall McGaw Laboratories, Transamerica Occidental Life Insurance Company, Medtronic MiniMed, St. Jude Medical, SmithKline Beecham

Manufacturing

  • Business and Procedures analysis
  • Company operations procedures documentation (27 departments)
  • End user documentation for Dealer Preference system
  • End user documentation and maintenance manual for automated warehouse system
  • Procedures manuals for financial systems
  • Procedures manual for inventory and financial systems
  • End-user documentation for plant operation, inventory and bill of lading systems
  • End-user documentation for order entry systems
  • ISO 9000 procedure documentation for purchasing, warehouse and sales order administration
  • Established Inventory Cycle Count Procedures in preparation for a pending implementation of a new integrated software system
  • Establishment of a Fixed Asset Department, including policies and procedures, GL, COA, A/P department restructuring
  • Analysis and restructuring of Return Materials Authorization department and procedures
  • Developed and established a Finance / General Accounting Reference On- line Library for use by all internal and external departments of the global enterprise
  • Developed and implemented universal data and reporting system to integrate previously free-standing platforms
  • Digital photography of parts and subassemblies for inclusion on PartLink parts website

Clients: American Honda Corporation, American Isuzu Motors, Inc., DelMar Window Coverings, Inc., Eastman Kodak, Grow Group, Inc., International Rectifier, Inc., National Cement Company, RB Industries, Siemens Solar Industries, Courtaulds Aerospace, K-Swiss Corporation, Yamaha International, Epson America, Excellon Automation

Media/Entertainment

  • Special analysis of MIS Area for income and expense reporting

Client: Hollywood Reporter

Mining

  • Documented 20 critical exploratory software applications
  • Debriefed personnel at two critical mining remote sites; fully documented roles and responsibilities
  • Developed corporate-wide disaster recovery plan
  • Assisted in the development of a corporate-wide MIS plan to consolidate functions
  • Assisted in the development of a corporate network operations system, provided full documentation

Client: FMC Gold

Petroleum

  • Designed and developed inventory and financial reporting system procedure manuals
  • Developed user documentation and standards for oil rig preventive maintenance system
  • Fixed Assets policies and procedures
  • Problem and Change Management policies and procedures
  • Established corporate customer service department
  • Product documentation for NGA 2000 Analyzer products

Clients: Arco Petroleum Products, Santa Fe International, Unocal Corporation, Rosemount Analytical, Conoco Phillips

Pharmaceutical

  • User manual and online documentation for the Human Resources Professional Access System

Client: Allergan

Retail

  • Designed and developed manuals for the accounting system that were distributed to 500 AM/PM marts in Southern California
  • Developed sales training and new product features training documentation that complemented a training film; the combination film and written materials training was delivered to 500+ automotive electronics sales employees
  • Warroom facilitation analysis

Clients: Arco Petroleum Products, Circuit City and Alpine of America, RMSA

Software

  • Program documentation for Alpha Scan program
  • Production documentation for Cimpro application (seventeen manuals)
  • Quote and Contract software systems online documentation and help training
  • Error code documentation
  • Technical support services documentation
  • Information Systems department technical standards documentation

Clients: Alpharel, Inc., Datalogix/Oracle Software, Wyle Labs, Acquire-West Group Management, Optical Research Associates, Phoenix Software, Quark, Inc.

Utilities

  • Designed office and computer procedures for Purchasing System (included eleven sub-systems)
  • Training for remote U.S. government satellite sites

Clients: Department of Water and Power, Los Angeles, GTE Contel

For more information please see our contact page or use the contact form below.

Request a Consultation or More Information

Fields marked with an * are required