Continuous improvement relies on effective problem solving, how to maintain performance to achieve consistency. Motivating the organization into a cultural mindset of continuous improvement requires a systematic approach to critical thinking and problem solving so that every employee, every day, is looking for opportunities to do the job better.
Critical to the success of organizational performance is a working methodology which provides the foundational task of problem solving. This course establishes a systematic approach to problem solving that all employees can use, including the components of critical thinking (perception, assumptions and logic), problem identification (discrepancies between existing and the desired), decision making techniques, building an action plan and how to evaluate the success or failure of a given decision. This class runs in 3-hour sessions over 8-10 weeks, with 9-12 participants per class.
Components of Critical Thinking
- Solving Approaches and Techniques
Problem Identification and Framing
- The Decision-Making Process
- Framing the problem
- Making the decision
- Decision priorities
- Considerations that promote or limit action
Exercises to Illustrate Problem Solving
- Generating solutions
- Selecting solutions
- Problem-solving tips
- Decision-making techniques
- Decision implementation
Case Study on Decision Making
- With these valuable tools your employees will break into teams to tackle a problem in their own work area and give a short presentation on what they have done.
Final Examination: Relationship between Critical Thinking and Decision Making