Quality Control and Execution of Operations Training

This important supply chain management class is taken from the core APICS Execution and Control of Operations module and includes:

  • Lean and quality systems including the product quality cycle, value of the product to the customer, lean concepts including House of Toyota, Six Sigma, quality-related costs and tools.
  • Control of production including lean-based and MRP-based production activity control, and inventory management issues (customer service, inventory investment and efficiency) .
  • Control of costs and quality, approaches to quality management including seven basic quality tools, Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control), PDCA (Plan, Do, Check, Act), and A3 problem solving; and design tradeoff principles and techniques.
  • Total quality management concepts including quality as a competitive marketplace requirement, the quality cycle, types of quality costs, statistical quality control and process control, quality circles and culture and the commitment to quality.

This class requires approximately 25 hours which are held in six 3-hour classes, with an additional 2-3 classes for practical exercises and demonstrations. Attendees should include anyone involved in supply chain management, those with a key impact on the flow of information and processes, and those whose duties include quality control and reporting.

 

Topics Covered

Lean and Quality Systems

Product and Quality Systems

  • Product and Quality Cycle
  • Objectives
  • Systems and Methodologies
  • Principles, Practices, and Tools

Focus on the Customer

  • Value of a Product to the Customer
  • Quality Functional Deployment

Scope and Principles of Operations Control

  • Production Activity Control
  • Quality Control

Production Activity Control: MRP-Based

  • Scheduling and Control Interfaces
  • PAC in Batch Production and Flow Manufacturing
  • Control Techniques

Production Activity Control: Lean Based

  • MRP- Versus Lean-Based Control Systems
  • Production Control in Lean Systems
  • Heijunka
  • Takt Time
  • Pacemaker
  • The Store
  • Kanban System
  • Transaction Simplification

Inventory Management Issues

  • Customer Service, Inventory Investment, and Efficiency
  • Inventory Storage
  • Inventory Identification
  • Inventory Accuracy and Counting
  • Accounting Classification
  • Vendor Managed Inventory

Control Of Production

Scope and Principles of Operations Control

  • Production Activity Control
  • Quality Control

Production Activity Control: MRP-Based

  • Scheduling and Control Interfaces
  • PAC in Batch Production and Flow Manufacturing
  • Control Techniques

Inventory Management Issues

  • Customer Service, Inventory Investment, and Efficiency
  • Inventory Storage
  • Inventory Identification
  • Inventory Accuracy and Counting
  • Accounting Classification
  • Vendor Managed Inventory

Control of Costs and Quality

  • Cost Control
    • Cost Control Overview
    • Product and Period Costs
    • Job Order and Process Costing
    • Absorption and Variable Costing Methods
    • Activity Based Cost Accounting
    • Cost Variances
    • Cost of Quality
  • Control of Quality
    • Quality Planning
    • Types of Quality Problems
    • Statistical Quality Control
    • Process Capability

Management and Communication

Approaches to Management

  • Taylor’s Scientific Management
  • Worker Self-Control
  • Management Leadership

Worker Development

  • State of Self-Control and Responsibility
  • Principles for Worker Development

Worker Participation and Involvement

  • Types of Participation and Involvement

Quality and Continuous Improvement

The Seven Basic Quality Tools

  • Six Sigma DMAIC
    • Define
    • Measure
    • Analyze
    • Improve
    • Control
  • PDCA Cycle
    • PDCA Activities
    • Plan
    • Do
    • Check
    • Act
  • A3 Problem Solving
    • Problem-Solving A3 Report

Design Tradeoffs

  • Design Principles
    • Local Design Principles
    • Network Design Principles
    • Global Design Principles
  • Design Techniques
    • Supply Network Performance
    • Improving Supplier Performance and Relationships
    • Customer Performance and Relationship Improvements
    • Design of Experiments
    • Visual Management
    • Workplace Design