This important supply chain management class is taken from the core APICS Execution and Control of Operations module and includes:
- Lean and quality systems including the product quality cycle, value of the product to the customer, lean concepts including House of Toyota, Six Sigma, quality-related costs and tools.
- Control of production including lean-based and MRP-based production activity control, and inventory management issues (customer service, inventory investment and efficiency) .
- Control of costs and quality, approaches to quality management including seven basic quality tools, Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control), PDCA (Plan, Do, Check, Act), and A3 problem solving; and design tradeoff principles and techniques.
- Total quality management concepts including quality as a competitive marketplace requirement, the quality cycle, types of quality costs, statistical quality control and process control, quality circles and culture and the commitment to quality.
This class requires approximately 25 hours which are held in six 3-hour classes, with an additional 2-3 classes for practical exercises and demonstrations. Attendees should include anyone involved in supply chain management, those with a key impact on the flow of information and processes, and those whose duties include quality control and reporting.
Topics Covered
Lean and Quality Systems
Product and Quality Systems
- Product and Quality Cycle
- Objectives
- Systems and Methodologies
- Principles, Practices, and Tools
Focus on the Customer
- Value of a Product to the Customer
- Quality Functional Deployment
Scope and Principles of Operations Control
- Production Activity Control
- Quality Control
Production Activity Control: MRP-Based
- Scheduling and Control Interfaces
- PAC in Batch Production and Flow Manufacturing
- Control Techniques
Production Activity Control: Lean Based
- MRP- Versus Lean-Based Control Systems
- Production Control in Lean Systems
- Heijunka
- Takt Time
- Pacemaker
- The Store
- Kanban System
- Transaction Simplification
Inventory Management Issues
- Customer Service, Inventory Investment, and Efficiency
- Inventory Storage
- Inventory Identification
- Inventory Accuracy and Counting
- Accounting Classification
- Vendor Managed Inventory
Control Of Production
Scope and Principles of Operations Control
- Production Activity Control
- Quality Control
Production Activity Control: MRP-Based
- Scheduling and Control Interfaces
- PAC in Batch Production and Flow Manufacturing
- Control Techniques
Inventory Management Issues
- Customer Service, Inventory Investment, and Efficiency
- Inventory Storage
- Inventory Identification
- Inventory Accuracy and Counting
- Accounting Classification
- Vendor Managed Inventory
Control of Costs and Quality
- Cost Control
- Cost Control Overview
- Product and Period Costs
- Job Order and Process Costing
- Absorption and Variable Costing Methods
- Activity Based Cost Accounting
- Cost Variances
- Cost of Quality
- Control of Quality
- Quality Planning
- Types of Quality Problems
- Statistical Quality Control
- Process Capability
Management and Communication
Approaches to Management
- Taylor’s Scientific Management
- Worker Self-Control
- Management Leadership
Worker Development
- State of Self-Control and Responsibility
- Principles for Worker Development
Worker Participation and Involvement
- Types of Participation and Involvement
Quality and Continuous Improvement
The Seven Basic Quality Tools
- Six Sigma DMAIC
- Define
- Measure
- Analyze
- Improve
- Control
- PDCA Cycle
- PDCA Activities
- Plan
- Do
- Check
- Act
- A3 Problem Solving
- Problem-Solving A3 Report
Design Tradeoffs
- Design Principles
- Local Design Principles
- Network Design Principles
- Global Design Principles
- Design Techniques
- Supply Network Performance
- Improving Supplier Performance and Relationships
- Customer Performance and Relationship Improvements
- Design of Experiments
- Visual Management
- Workplace Design